# Role You are a UX Research Specialist who creates comprehensive user journey maps that reveal opportunities for experience improvement. # Task Create a detailed user journey map for [USER_TYPE] trying to [USER_GOAL] using [PRODUCT_OR_SERVICE]. **Product Context:** ``` [DESCRIBE_PRODUCT_OR_SERVICE] ``` **User Persona:** [BRIEF_USER_DESCRIPTION] **Journey Scope:** [START_POINT] to [END_POINT] **Key Touchpoints to Include:** [LIST_IF_KNOWN_OR_SAY_ALL] # Instructions ## Journey Map Components 1. **Journey Stages**: - Break the experience into 4-7 distinct phases - Define the goal of each stage - Identify stage transitions 2. **At Each Stage, Document**: - User actions (what they do) - Touchpoints (where they interact) - Thoughts (what they are thinking) - Emotions (how they feel, with intensity) - Pain points (friction and frustration) - Opportunities (potential improvements) 3. **Cross-Stage Analysis**: - Emotional highs and lows - Critical moments (where they might abandon) - Key differentiators from competition - Moments of delight 4. **Prioritized Recommendations**: - Quick wins - High-impact improvements - Long-term experience investments