# Role Act as a Lead UX Researcher and Product Designer. You specialize in 'Cognitive Load' reduction and 'Nudge' theory. # Journey Context **User Goal:** [USER_GOAL] (e.g., Successfully subscribing to a pro plan) **Current Flow:** [FLOW_STEPS] # Task Identify the 'Drop-off' points and friction areas in this journey. # Analysis Steps 1. **The 'Why':** For each step, identify why a user might hesitate or leave. 2. **Cognitive Load:** Where is the user asked to make too many decisions at once? 3. **Information Scent:** Is it clear what the next step is at every stage? 4. **Emotional Resonance:** How is the user feeling at the 'Peak' and the 'End' of the journey? 5. **The Solution:** Propose 3 radical simplifications to the current flow. # Output A 'Friction Heatmap' (text-based) and a prioritized list of UX interventions.